February 7, 2014

Dear Globe Telecom,

I am a freelance web designer that currently does not have a permanent address. Thus, I rely mostly on your Tattoo Superstick service. My husband and I had to move to Cebu since he was reassigned by his company and given that I am a freelancer, as long as I have a decent internet connection I can deal with the move.

Now, ever since you enforced the so-called “Fair Use Policy” for all subscribers, I have patiently tried to monitor my daily usage. After about 6 days, I noted that I only consume about 500mb a day. That is without streaming videos and downloading, and minimal use of Facebook, around 5 minutes of checking every few hours. I close the Facebook page after I do so to prevent background streaming. I play an online game for a few hours using less than 200mb for the entire usually broken period. This is monitored by resetting the router and measuring the volume of data. The rest is email, which is mostly text with occasional small MS Word or Excel based attachments and a bit of surfing for research in which I verify my coding and update myself on changes. I’ve turned off automatic updates on my applications and games to let nothing sneak past me.

In less than a week, the internet began to throttle to the point that I can barely check my email and my website, much less upload updates.  I have a deadline on a project before March and I can’t even finish it because it needs online testing.

Your system transfers the connection to a 2G network in which your statement says is still unlimited. However, the 2G network that you have seems obsolete as it cannot handle even the simplest of modern websites. This makes it useless. I’m not sure how it fits with the service level agreement in which you cannot provide the service for even 25% of the time.

My husband was the one who signed up, as he was here earlier before I was able to move my stuff. However, it should be I who funds the internet as I’m the one using it. He’s taken to keeping his Steam Offline and playing outside the internet. He uses a company issued internet connection for his email and other work related items. He no longer connects his work laptop to the Superstick.

Six days for a whole month, and the service plan is supposed to be Unlimited up to 7mbps. We’ve never hit that cap or even gotten 150kbps as per the Superstick speed monitor. I cannot understand how 1gb a day or 3gb a month is fair use, given that with regular use it won’t last a week.  I can survive with the FU Policy as long as I can still do my work. Now, if I can’t deliver my work, I don’t get my “paycheck” and if I don’t get my paycheck? I can’t pay you.